The Avail CSR

The strength of service.

It's the day-to-day consistency.

When you trust a third party with a vital part of your service, you want the assurance that those being served receive the consideration — day in and day out — that speaks highly of your company and its regard for them.

You want a partner who thinks the way you think, follows through on what is promised, and often exceeds what is expected.

For every move you make.

Your Avail Customer Service Representative (CSR) brings a positive, solutions-oriented attitude to the many managerial tasks that go into a successful relocation. Our training program uses best-practices benchmarks to equip our people with the skills and polish that add value to your service team.

You'll find it reassuring to know your Avail CSR is easily accessible, responsive, and always ready with the friendly energy that "takes the stress off."

Space

Efficiency in a proprietary process.

To give you the essence of great service.

Consistent, reliable communication is essential to relocation. Your Avail CSR follows a highly refined service model to remain proactive in every possible scenario. Your Avail CSR monitors the pulse of your move so no potential communication need is missed or left to chance.

From the initiation of your order, to the coordination of the survey with the shipper, to the communication of delivery dates and scheduling issues, your Avail service representative is ready to respond with the actions - and the answers – you and your customers need.

If you aren't totally satisfied, neither are we.

Consistency is not only essential to efficiency, it's integral to customer satisfaction. So we guarantee the consistency of our customer service process at each of its 65 steps.

Although our approach is solidly process-driven, we apply it with a soft touch.