Measurement

We measure every aspect of the service you receive.

That's the power of information – fueling your satisfaction.

Your Avail move coordinator uses an advanced measurement system to ensure only top-performing vendors serve you.

When a customer receives service (whether from an agent, operator, packing crew, etc.) the move coordinator rates the vendor's performance using input from you, your transferee, and the provider himself. The rating follows "meet/did not meet" criteria and pertains only to the services performed. We continually refresh our vendor database so our move coordinators can swiftly find and select the best available providers for you.

The power is on your screen and in your hands.

When you need to make decisions, you need information that is simple to access and easy to understand. Our "Brass Tacks" information system lets you customize the reports you want to view online. Depending on your requirements, the system provides information in real-time or at predetermined intervals.

The ultimate measure is customer satisfaction.

Our customers inspire our passion for improvement. We measure their satisfaction to know how likely they are to use our services again. The findings inform our process, which we continually refine to more fully meet the needs of every client and transferee.

We also offer a suite of advanced survey tools known as OpinionWare™. Among other things, this option lets us tailor online surveys in greater depth to meet a customer's unique needs.

We believe customer satisfaction is the best measure of success – and we work for the privilege to serve you again and again.